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Support Policy

Shortcuts Aire Subscriptions include reasonable Shortcuts Aire Support services between business hours within your region. We endeavour to provide a response to your request within 2 business days. Shortcuts Software uses all reasonable efforts to resolve service issues subject to impact, severity, priority, resourcing and more.
 
Support channels:
  1. To access help for Shortcuts Aire please see Shortcuts Aire Help
  2. To raise a support request use the Shortcuts Aire Help bot on Shortcuts Aire Help
The Shortcuts Aire Support services do not cover:
  1. Incidents that arise relating to difficulties with hardware, operating systems or third party products;
  2. Incidents that arise because a user has not received training for the Software, or issues because of an error or negligence on Your part;
  3. Any consulting services required to assist You in installing any Update or Upgrade provided to You
Whilst support services relating to the above may be provided by Shortcuts to You, We will at Shortcuts discretion, from time to time, be entitled to charge You an additional price in respect of such support (as agreed in writing between Shortcuts and You).